All the answers
Every question we get asked, grouped by topic and searchable. Start here.
Support is open — 24/7, every day
Talk to a person
who can actually fix it
Support is staffed around the clock, every day of the year, by people rather than a bot. Tell us which kind of problem you have and the message goes straight to the team that handles it.
The CopVPN browser extension, connected
CopVPN on a phone, connected and protected
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// When we answer
24/7
Every hour of every day, including weekends and holidays. Not a queue that opens at nine.
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// Who replies
A person
Someone who can change your plan, issue a refund, or fix a connection problem. Not a chatbot that routes you back here.
[ 01 / Before you write ]
The answer may already be here
Most messages we get have a written answer already. Two minutes here often beats waiting for a reply.
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Setup guides
Installing on Windows, macOS, Android, iOS, TV and routers, step by step.
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Refund policy
What the 30-day guarantee covers, what it does not, and how to claim it.
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My Account
Change your plan, turn off renewal, reset your password, see your devices.
Common questions
All questions- How does the 30-day money-back guarantee work? Account & billing Account & billing
- My VPN keeps dropping. What should I check? Troubleshooting Troubleshooting
- How do I cancel? Account & billing Account & billing
- How many devices can I use at once? Download Download
- What payment methods can I use? Account & billing Account & billing
[ 02 / Write to us ]
Pick the reason first
Different problems go to different people. Choosing here means your message lands with the team that can act on it, not the one that forwards it.
[ 03 / Other ways ]
Reach us another way
The form is the fastest route because it carries the detail. These work too.
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Email
Write to us directly
If you would rather use your own mail client, these reach the same teams. Say which platform you are on and support can skip a round trip.
[ 04 / The company ]
Who you are writing to
CopVPN is operated by a company registered in the United States, at a stated address, under US law. That is the full picture — no holding structures in other jurisdictions, and no ambiguity about who is accountable for the service.
30-Day Money-Back Guarantee
Try CopVPN risk free. Unsatisfied? Contact us within 30 days of purchase for a full refund — every plan, every term. Manual wire and crypto payments are the one exception.
// Mobile apps
Get CopVPN on your phone
Free with every plan. Sign in with the same account on up to 20 devices, 5 connected at once.