// Legal document · Refunds
Refund Policy
Thirty days, any reason, on every plan. This page sets out exactly how the guarantee works, the four situations it does not cover, and how long the money takes to come back.
In plain language
The guarantee in six lines
Everything below is a longer version of this. Nothing in it takes anything away.
Covered
- A full refund if you ask within 30 days of the charge.
- Any reason counts, including no reason. You do not have to explain.
- Renewals as well as first purchases.
- All plan lengths, all payment methods we handle directly.
Not covered
- Purchases made through the Apple App Store or Google Play — the store refunds those, not us
- A second refund on the same account
- Charges more than 30 days old
- Accounts closed for a breach of the Terms of Service
If you are inside the window and none of the four exclusions applies, the answer is yes. We do not ask you to try troubleshooting first, and we do not route you through a retention script.
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Questions about a refund
Refund requests and billing questions go here. This is the fastest route — it reaches the team that can actually approve the payment.
Billing and refunds
billing@copvpn.comMonitored by the billing team. Send the email address on the account and the date of the charge, and nothing else is needed.
- Response time
- Confirmed within one business day. Refunds issued the day they are approved.
- By post
- CopVPN, Inc.
8 The Grn Ste A
Dover, DE 19901
United States
A guarantee you have to fight for is not a guarantee. If you are inside the window, this should take one email and one reply.